Refund policy

At Bloom Eternal, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to help.

Returns

• You have 7 days from the date you receive your item to request a return.
• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
• To initiate a return, please contact our customer support team with your order details and reason for return.

Refunds

• Once your returned item is received and inspected, we will notify you of the status of your refund.
• Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
• Shipping fees are non-refundable unless the return is due to a faulty or incorrect item.

Non-Returnable Items

• Custom-made or personalized products are not eligible for return.
• Sale items or items purchased during promotional periods may only be returned if defective.

Damaged or Faulty Items

• If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

Contact Us

For any questions or assistance, please reach out to our customer support team.

We value your trust and aim to make every shopping experience with Bloom Eternal delightful and worry-free.